Consultancy

"Phil demonstrates real clarity in matters relating to organisational development, transformational change and all matters relating to human resources."

Few Leaders Are Well Prepared For The Challenges Ahead. We can set you on the path to success...

There’s no magic formula to success. We help business owners to improve performance and deliver exceptional service.

Without aligning a clear business purpose with a group of employees that are liberated to deliver great service you will not achieve your goals. 

Values Driven Business Strategy

Behind the words, facts and figures lies the energy and passion that moves your business to stand out amongst the crowd in the marketplace. Harnessing this capability gives direction to approaches that you must have in place.

Values Driven People Strategy

Hiring, developing, and retaining great people to help your business deliver its plans and achieve great performance is fundamental to your business success.

Values Driven Business Strategy

Behind the words, facts and figures lies the energy and passion that moves your business to stand out amongst the crowd in the marketplace. Harnessing this capability gives direction to approaches that you must have in place.

• Being clear about the purpose of your business and having clarity about what underpins your vision is critical. Successful organisations work constantly at maintaining their focus and live their values.

• Constantly communicating direction and living the values as a senior team is vital.

• We help leaders to take stock of the current position and to develop a coherent approach to implementing change.

• Much talked about in business but often treated as a project. You can only gain a business advantage when everyone in the organisation both demonstrates the behaviours, and experiences them from colleagues in an authentic way. The true test is when your customers experience the difference.

• Bringing this to life can be a tough challenge for busy executives.

• We help leaders to better understand the current culture and support improved engagement, and alignment of the workforce.

• The alignment of an organisation’s processes and outcomes to enable it to deliver its core purpose is critically important. All too often restructuring takes place for tactical operational reasons and the unintended consequences and impact of such change is often not experienced until much later on. The impact upon changes in structure and process and performance are often not linked, or understood.

• Understanding the nature of demand within an organisation and designing against demand delivers better outcomes.

• We help leaders to shape their business to deliver better outcomes.

• Planning and delivering a business strategy through an integrated set of policies and processes enables colleagues across a business to maximize their contribution can be a complex web to navigate.

• When leaders practically engage with and nurture such alignment the results pay dividends. Facilitating a focus upon the right things often benefits from impartial support.

• We help leaders to develop their organisations to deliver better outcomes.

• Organisations need agility to learn and respond to changes within their business environment and to keep ahead of the game.

• Successful leaders have learned to engage with a cycle of personal learning through experimentation that helps them to make informed choices about business change.

• Coaching others to engage and be curious about improvement is an important component of effective change.

• We will help leaders to learn in action and encourage a culture of improvement.

Values Driven People Strategy

Hiring, developing, and retaining great people to help your business deliver its plans and achieve great performance is fundamental to your business success.

• Recruiting, retaining, and developing skilled employees with the right mindset to help drive your business forward is ‘vital’.

• With so much attention being paid to the day to day running of the business it is easy for leaders to ‘take their eye off the ball’ when it comes to developing and retaining future leaders at all levels of the organisation.

• We help leaders to identify current organisational capability and to reflect upon future needs, and decide what it will take to close the gap.

• With so much data around organisations today it is sometimes hard to define what information matters. Similarly, traditional periodic appraisal systems are not delivering their intended purpose.
They can even become an end in themselves!

• Aligning operational measures with business goals and using the data to learn and improve organisational response is an important part of a leaders role. Reliance on remote data and a dashboard can give a false sense of security.

• We help leaders to work out what is important and support them in bringing about the change they need.

• Sometimes confused with more formal structured forms of consultation employee engagement sits along side the other components of business strategy.

• It is about leaders communicating a clear sense of direction, and actively supporting managers to nurture colleagues to be able to deliver their best performance. Developing an authentic culture that encourages colleagues to positively engage in the smooth operation and future development of the business.

• We help leaders to challenge the status quo and actively engage with colleagues across the business to develop a culture of learning and improvement.

• Focusing resources on developing people to meet the current and future needs of an organisation results from clarity about direction and the pace of implementation.

• Identifying key strengths, and gaps in capability will improve business outcomes. Developing the right mix of approaches to closing the gap and meeting the needs of learners is important.

• We help leaders to better understand organisational need and support actions to close the gap.

• Having a remuneration strategy that supports the organisations purpose and ambition is an important part of business strategy.

• Decisions about business structure, job roles, and reward mechanisms will all impact bottom line performance, and affect the way in which employees are attracted, engage, and are retained.

• We help leaders to tailor their approach to help deliver business outcomes.

• Being clear about the purpose of your business and having clarity about what underpins your vision is critical. Successful organisations work constantly at maintaining their focus and live their values.

• Constantly communicating direction and living the values as a senior team is vital.

• We help leaders to take stock of the current position and to develop a coherent approach to implementing change.

• Much talked about in business but often treated as a project. You can only gain a business advantage when everyone in the organisation both demonstrates the behaviours, and experiences them from colleagues in an authentic way. The true test is when your customers experience the difference.

• Bringing this to life can be a tough challenge for busy executives.

• We help leaders to better understand the current culture and support improved engagement, and alignment of the workforce.

• The alignment of an organisation’s processes and outcomes to enable it to deliver its core purpose is critically important. All too often restructuring takes place for tactical operational reasons and the unintended consequences and impact of such change is often not experienced until much later on. The impact upon changes in structure and process and performance are often not linked, or understood.

• Understanding the nature of demand within an organisation and designing against demand delivers better outcomes.

• We help leaders to shape their business to deliver better outcomes.

• Planning and delivering a business strategy through an integrated set of policies and processes enables colleagues across a business to maximize their contribution can be a complex web to navigate.

• When leaders practically engage with and nurture such alignment the results pay dividends. Facilitating a focus upon the right things often benefits from impartial support.

• We help leaders to develop their organisations to deliver better outcomes.

• Organisations need agility to learn and respond to changes within their business environment and to keep ahead of the game.

• Successful leaders have learned to engage with a cycle of personal learning through experimentation that helps them to make informed choices about business change.

• Coaching others to engage and be curious about improvement is an important component of effective change.

• We will help leaders to learn in action and encourage a culture of improvement.

• Recruiting, retaining, and developing skilled employees with the right mindset to help drive your business forward is ‘vital’.

• With so much attention being paid to the day to day running of the business it is easy for leaders to ‘take their eye off the ball’ when it comes to developing and retaining future leaders at all levels of the organisation.

• We help leaders to identify current organisational capability and to reflect upon future needs, and decide what it will take to close the gap.

• With so much data around organisations today it is sometimes hard to define what information matters. Similarly, traditional periodic appraisal systems are not delivering their intended purpose.
They can even become an end in themselves!

• Aligning operational measures with business goals and using the data to learn and improve organisational response is an important part of a leaders role. Reliance on remote data and a dashboard can give a false sense of security.

• We help leaders to work out what is important and support them in bringing about the change they need.

• Sometimes confused with more formal structured forms of consultation employee engagement sits along side the other components of business strategy.

• It is about leaders communicating a clear sense of direction, and actively supporting managers to nurture colleagues to be able to deliver their best performance. Developing an authentic culture that encourages colleagues to positively engage in the smooth operation and future development of the business.

• We help leaders to challenge the status quo and actively engage with colleagues across the business to develop a culture of learning and improvement.

• Focusing resources on developing people to meet the current and future needs of an organisation results from clarity about direction and the pace of implementation.

• Identifying key strengths, and gaps in capability will improve business outcomes. Developing the right mix of approaches to closing the gap and meeting the needs of learners is important.

• We help leaders to better understand organisational need and support actions to close the gap.

• Having a remuneration strategy that supports the organisations purpose and ambition is an important part of business strategy.

• Decisions about business structure, job roles, and reward mechanisms will all impact bottom line performance, and affect the way in which employees are attracted, engage, and are retained.

• We help leaders to tailor their approach to help deliver business outcomes.

Case Studies

Driving Better Results

Read More

Improving Customer Outcomes

Read More

Developing Leadership Capability

Read More

Few Leaders Are Well Prepared For The Challenges Ahead. We can set you on the path to success...

There’s no magic formula to success. We help business owners to improve performance and deliver exceptional service.

Without aligning a clear business purpose with a group of employees that are liberated to deliver great service you will not achieve your goals. 

Values Driven Business Strategy

Behind the words, facts and figures lies the energy and passion that moves your business to stand out amongst the crowd in the marketplace. Harnessing this capability gives direction to approaches that you must have in place.

Values Driven People Strategy

Hiring, developing, and retaining great people to help your business deliver its plans and achieve great performance is fundamental to your business success.

Values Driven Business Strategy

Behind the words, facts and figures lies the energy and passion that moves your business to stand out amongst the crowd in the marketplace. Harnessing this capability gives direction to approaches that you must have in place.

• Being clear about the purpose of your business and having clarity about what underpins your vision is critical. Successful organisations work constantly at maintaining their focus and live their values.

• Constantly communicating direction and living the values as a senior team is vital.

• We help leaders to take stock of the current position and to develop a coherent approach to implementing change.

• Much talked about in business but often treated as a project. You can only gain a business advantage when everyone in the organisation both demonstrates the behaviours, and experiences them from colleagues in an authentic way. The true test is when your customers experience the difference.

• Bringing this to life can be a tough challenge for busy executives.

• We help leaders to better understand the current culture and support improved engagement, and alignment of the workforce.

• The alignment of an organisation’s processes and outcomes to enable it to deliver its core purpose is critically important. All too often restructuring takes place for tactical operational reasons and the unintended consequences and impact of such change is often not experienced until much later on. The impact upon changes in structure and process and performance are often not linked, or understood.

• Understanding the nature of demand within an organisation and designing against demand delivers better outcomes.

• We help leaders to shape their business to deliver better outcomes.

• Planning and delivering a business strategy through an integrated set of policies and processes enables colleagues across a business to maximize their contribution can be a complex web to navigate.

• When leaders practically engage with and nurture such alignment the results pay dividends. Facilitating a focus upon the right things often benefits from impartial support.

• We help leaders to develop their organisations to deliver better outcomes.

• Organisations need agility to learn and respond to changes within their business environment and to keep ahead of the game.

• Successful leaders have learned to engage with a cycle of personal learning through experimentation that helps them to make informed choices about business change.

• Coaching others to engage and be curious about improvement is an important component of effective change.

• We will help leaders to learn in action and encourage a culture of improvement.

Values Driven People Strategy

Hiring, developing, and retaining great people to help your business deliver its plans and achieve great performance is fundamental to your business success.

• Recruiting, retaining, and developing skilled employees with the right mindset to help drive your business forward is ‘vital’.

• With so much attention being paid to the day to day running of the business it is easy for leaders to ‘take their eye off the ball’ when it comes to developing and retaining future leaders at all levels of the organisation.

• We help leaders to identify current organisational capability and to reflect upon future needs, and decide what it will take to close the gap.

• With so much data around organisations today it is sometimes hard to define what information matters. Similarly, traditional periodic appraisal systems are not delivering their intended purpose.
They can even become an end in themselves!

• Aligning operational measures with business goals and using the data to learn and improve organisational response is an important part of a leaders role. Reliance on remote data and a dashboard can give a false sense of security.

• We help leaders to work out what is important and support them in bringing about the change they need.

• Sometimes confused with more formal structured forms of consultation employee engagement sits along side the other components of business strategy.

• It is about leaders communicating a clear sense of direction, and actively supporting managers to nurture colleagues to be able to deliver their best performance. Developing an authentic culture that encourages colleagues to positively engage in the smooth operation and future development of the business.

• We help leaders to challenge the status quo and actively engage with colleagues across the business to develop a culture of learning and improvement.

• Focusing resources on developing people to meet the current and future needs of an organisation results from clarity about direction and the pace of implementation.

• Identifying key strengths, and gaps in capability will improve business outcomes. Developing the right mix of approaches to closing the gap and meeting the needs of learners is important.

• We help leaders to better understand organisational need and support actions to close the gap.

• Having a remuneration strategy that supports the organisations purpose and ambition is an important part of business strategy.

• Decisions about business structure, job roles, and reward mechanisms will all impact bottom line performance, and affect the way in which employees are attracted, engage, and are retained.

• We help leaders to tailor their approach to help deliver business outcomes.

• Being clear about the purpose of your business and having clarity about what underpins your vision is critical. Successful organisations work constantly at maintaining their focus and live their values.

• Constantly communicating direction and living the values as a senior team is vital.

• We help leaders to take stock of the current position and to develop a coherent approach to implementing change.

• Much talked about in business but often treated as a project. You can only gain a business advantage when everyone in the organisation both demonstrates the behaviours, and experiences them from colleagues in an authentic way. The true test is when your customers experience the difference.

• Bringing this to life can be a tough challenge for busy executives.

• We help leaders to better understand the current culture and support improved engagement, and alignment of the workforce.

• The alignment of an organisation’s processes and outcomes to enable it to deliver its core purpose is critically important. All too often restructuring takes place for tactical operational reasons and the unintended consequences and impact of such change is often not experienced until much later on. The impact upon changes in structure and process and performance are often not linked, or understood.

• Understanding the nature of demand within an organisation and designing against demand delivers better outcomes.

• We help leaders to shape their business to deliver better outcomes.

• Planning and delivering a business strategy through an integrated set of policies and processes enables colleagues across a business to maximize their contribution can be a complex web to navigate.

• When leaders practically engage with and nurture such alignment the results pay dividends. Facilitating a focus upon the right things often benefits from impartial support.

• We help leaders to develop their organisations to deliver better outcomes.

• Organisations need agility to learn and respond to changes within their business environment and to keep ahead of the game.

• Successful leaders have learned to engage with a cycle of personal learning through experimentation that helps them to make informed choices about business change.

• Coaching others to engage and be curious about improvement is an important component of effective change.

• We will help leaders to learn in action and encourage a culture of improvement.

• Recruiting, retaining, and developing skilled employees with the right mindset to help drive your business forward is ‘vital’.

• With so much attention being paid to the day to day running of the business it is easy for leaders to ‘take their eye off the ball’ when it comes to developing and retaining future leaders at all levels of the organisation.

• We help leaders to identify current organisational capability and to reflect upon future needs, and decide what it will take to close the gap.

• With so much data around organisations today it is sometimes hard to define what information matters. Similarly, traditional periodic appraisal systems are not delivering their intended purpose.
They can even become an end in themselves!

• Aligning operational measures with business goals and using the data to learn and improve organisational response is an important part of a leaders role. Reliance on remote data and a dashboard can give a false sense of security.

• We help leaders to work out what is important and support them in bringing about the change they need.

• Sometimes confused with more formal structured forms of consultation employee engagement sits along side the other components of business strategy.

• It is about leaders communicating a clear sense of direction, and actively supporting managers to nurture colleagues to be able to deliver their best performance. Developing an authentic culture that encourages colleagues to positively engage in the smooth operation and future development of the business.

• We help leaders to challenge the status quo and actively engage with colleagues across the business to develop a culture of learning and improvement.

• Focusing resources on developing people to meet the current and future needs of an organisation results from clarity about direction and the pace of implementation.

• Identifying key strengths, and gaps in capability will improve business outcomes. Developing the right mix of approaches to closing the gap and meeting the needs of learners is important.

• We help leaders to better understand organisational need and support actions to close the gap.

• Having a remuneration strategy that supports the organisations purpose and ambition is an important part of business strategy.

• Decisions about business structure, job roles, and reward mechanisms will all impact bottom line performance, and affect the way in which employees are attracted, engage, and are retained.

• We help leaders to tailor their approach to help deliver business outcomes.

Case Studies

Driving Better Results

Read More

Improving Customer Outcomes

Read More

Developing Leadership Capability

Read More

Set off on the path to success...

Start your journey with a virtual coffee and learn more about how DiamondNine can help you.

Book a virtual coffee
"Phil has worked with me on a professional level, coaching and steering me in respect of my new Head of Department role and the challenges and opportunities that role has brought. Phil is extremely professional yet so easy to work with and brings a vast amount of experience and expertise to his craft. I have gained so much from our coaching sessions which I will carry with me in my role and into the future. I would highly recommend Phil to anyone looking to engage with someone who is able to add significant value both personally and professionally."
SarahPartner, Solicitors
"Phil is an exceptional business/leadership coach and I can't recommend him highly enough! Working with Phil helped me to look at my own personal development as part of my business growth. He helped me to identify personal mental barriers that were in the way of my goals and then how to focus on challenging these perceptions to ensure I can focus on how to overcome them. Phil is approachable, warm and an excellent listener. This focus allows him to ask insightful questions about the direction of your business and how to navigate the road ahead."
OwenCommunity Based Charity
"Phil quickly established rapport with myself and colleagues and got to the heart of the key elements of our existing culture. He skilfully supported a difficult internal restructure process balancing the needs of the organisation with the impact upon existing senior managers. He also helped us to build a comprehensive picture of our barriers to organisational change and managed to find a way of feeding them back that engaged the wider leadership team in meaningful discussion about next steps."
AlanStrategic Lead
"Working with Phil has allowed me to reevaluate my career and goals, I’m extremely grateful for the impact this has had. Phil’s ability to construct an enjoyable, congruent and engaging approach to each session has meant his skills and expertise have helped me to experience personal and professional growth and face new challenges with confidence."
SteveDigital Consultant, Business Sector
"I asked Phil to work with me on a strategic business review and a complex restructure that I was leading on behalf of my Board. He offered insight, support and challenge to my vision and purpose as a Chief Executive. He also provided expert support and guidance with his expertise in HR and OD to enable the plan. Phil continues to provide support and challenge to help me formulate my ongoing business strategy."
PaulChief Executive, Professional Association
"It’s not always easy having an external consultant on site looking at the work of your team. Phil’s interpersonal style made this a lot easier for me. I found his interest in my work and professional views helped me to develop and grow within my role. His coach/mentoring style helped me to gain clarity in my thoughts and actions, and resulted in me being more impactful in supporting the work of senior leaders."
EmmaPeople & OD Team Manager
My coaching sessions with Phil were invaluable. He is thoughtful, supportive and insightful; helping me to view things in a different way and providing many possible solutions to issues or new ways of viewing "problems". Each session ends with homework which Phil checks in on at the start of next session to ensure you put the learning into practice. His support and guidance have helped me to deal with a number of scenarios with increased confidence.
HelenDirector, Public Sector

Phil is my coaching Yoda!

I worked with Phil by way of a SOLACE initiative supporting new Heads of Service joining organisations during the pandemic. Phil is very friendly, supportive and created a safe environment for me to grow in my role.

Phil also helped me in my successful application to become a director, using his knowledge and skills to guide my approach. I would definitely work with Phil again.

DavidDirector, Public Sector
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CASE STUDY: Driving Better Results

DiamondNine was briefed to help a team to improve operational performance by facilitating change management processes that became embedded in local practice.

We supported a local Manager and her multidisciplinary team to improve performance outcomes for customers, and to facilitate change management support to make improvements.

The results were:

  • The work established significant scope for improvements in efficiency and effectiveness across all the business.

  • Through experimentation, the team was able to show how delivering services in a different way dramatically improved service performance, improved deployment of employee capabilities, and illustrated where efficiencies could be made. Productivity improvements for the employees alone increased from 25% to 80% during experimentation.

CASE STUDY: Improving Customer Outcomes

DiamondNine was engaged in supporting a business to improve its customer service performance by engaging the team in service redesign.

Working with the Chief Executive to support her in implementing a strategic change programme and improve customer services.

The results included:

  • Creating a better understanding that current working practices were wasteful, not customer friendly and sapped staff morale.

  • Engaging the entire department and its stakeholders in a service redesign, reducing resolution time from 27 days to two, while identifying a further opportunity for £1m in possible savings and significantly improving customer services.

  • Coaching the Chief Executive and other members of the Executive Board on approaches to organisation design, and operational management which leads to improved customer services.

CASE STUDY: Developing Leadership Capability

A Chief Executive asked us to provide coaching & mentoring support to a senior technical director to develop their leadership and management capability during a major change programme.

By providing coaching and mentoring support the director was able to lead a number of business improvements and find an approach to develop his career within the organisation. We were invited to offer further support to middle managers who were broadening their job roles and also having to lead major changes and support organisational change. Both projects were seen as a success by the Chief Executive as the major sponsor for the programme of work.

The results included:

  • Enabling the leader to focus on his key areas for improvement to enable him to successfully deliver his business outcomes.

  • Providing the opportunity to reflect upon career goals and a medium term business plan for his own future development and progression.