Business Owners

"DiamondNine supported me to be proactive, think that things are possible, and helped me discover a way to make plans and ideas happen."

Looking to get a better grip of what’s going on as your business grows?

As a business owner, do you find yourself wishing there were more hours in the day?

Are you often running around after your team, wasting time duplicating effort, wanting them to take more responsibility, but concerned that they will make mistakes and cost you money?

At DiamondNine we coach business owners who are looking for clarity in how to drive success.

We help you to improve on leadership skills and gain better understanding in how to organise people, roles and responsibilities. We help you to ensure your team share your focus and passion for your business, and ultimately provide support to you and your team to help them become high performing.

Most importantly, we coach you how to make change stick. You’ll develop the skills to be able to make tangible, permanent improvements to your business. Ultimately, you’ll improve efficiency, increase profitability and find more time for the things that are important to you.

Click To Learn More: What does coaching for business owners look like?

How do we do it?

We follow a 6 step process, developed over 30 years of working in people leadership and management.

We know that no two businesses – and no two business owners – are the same. What’s most important to us, is really getting to know the intricacies of you and your business, and designing a bespoke solution for you. 

We’ve included a rough outline below, to give you an idea of what working with DiamondNine looks like.

Step 1
1
Step 1

DISCOVER

We meet for a virtual coffee – an initial catch up over the phone or via video chat. We’ll discuss you, your business, and your team to understand what you think is getting in the way of better performance. We will be completely open about if, and how, DiamondNine can support your business. If you like us, and we can help, then we will move to work alongside you on stage 2 and beyond.
Step 2
2
Step 2

DIAGNOSE

Here we get to really understand your opportunities and challenges. We’ll talk about ambitions, challenges, and past mistakes and how this impacts you and your business. We will outline approaches designed to help you learn and improve outcomes.

We’ll take away what we’ve learnt during our initial conversation, and we’ll gather further information. We sometimes use tools such as Lumina Spark and Lumina Leader to provide a unique portrait of you as a business leader and discover practical actions to help improve your business leadership. We’ll discuss this feedback which can take place virtually or more often face to face with you. 
Step 3
3
Step 3

DESIGN

We’ll work together with you, to tailor a package of support for you and your business. We will help you look at how well your operational outcomes/performance and your local internal processes aligns with your business purpose. We’ll look at the key areas you want to develop and the important issues you want to resolve. We will help you create a plan for how to implement the change. There’ll be options to add personal development programmes for both you, and your employees. 
Step 4
4
Step 4

DELIVER

Over an agreed period, we’ll provide the coaching and facilitation you need in order to action the plan we’ve created together. We’ll agree a process of regular contact to check in on you and your business to discuss and review the progress being made and encourage experimentation and learning. We’ll also work on any personal development points identified earlier in the process. Our support will be both through calls/video chats and face to face visits arranged to fit around your schedule.
Step 5
5
Step 5

DEVELOP

Once we’ve started to implement the improvements to your business, we’ll take a step back to look at the changes. We’ll review the things that are working well, and refine the plan if things need changing further. We’ll continue to work with you and help to facilitate the change within your business. We’re available for as long as you feel you need the support to make the change stick. We continue to work with you and help to facilitate the change within your business. We’re available for as long as you feel you need the support to make the change stick.
STEP 6
6
STEP 6

DEBRIEF

Mutual feedback and learning is a corner stone of our own approach to delivering great support to our clients. We will take time out during our working collaboration with you to ensure that we are focused on the right things and delivering what we promised. In turn we will give you feedback on our experience of working with you and your business, and all designed to deliver better outcomes.

Step 1.

DISCOVER

We meet for a virtual coffee – an initial catch up over the phone or via video chat. We’ll discuss you, your business, and your team to understand what you think is getting in the way of better performance. We will be completely open about if, and how,  Diamond Nine can support your business. If like us, we can help and you, then we will move to work alongside you on stage 2 and beyond. 

Step 2.

DIAGNOSE

Here we get to really understand your opportunities and challenges. We’ll talk about ambitions, challenges, and past mistakes and how this impacts you and your business. We will outline approaches designed to help you learn and improve outcomes.

We’ll take away what we’ve learnt during our initial conversation, and we’ll gather further information. We sometimes use tools such as Lumina Spark and Lumina Leader to provide a unique portrait of you as a business leader and discover practical actions to help improve your business leadership. We’ll discuss this feedback which can take place virtually or more often face to face with you. 

Step 3.

DESIGN

We’ll work together with you, to tailor a  package of support for you and your business. We will help you look at how well your operational outcomes/performance and your local internal processes aligns with your business purpose. We’ll look at the key areas you want to develop and the important issues you want to resolve. We will help you create a plan for how to implement the change. There’ll be options to add personal development programmes for both you, and your employees. 

Step 4.

DELIVER

Over an agreed period, we’ll provide the coaching and facilitation you need in order to action the plan we’ve created together. We’ll agree a process of regular contact to check in on you and your business to discuss and review the progress being made and encourage experimentation and learning. We’ll also work on any personal development points identified earlier in the process. Our support will be both through calls/video chats and face to face visits arranged to fit around your schedule.

Step 5.

DEVELOP

Once we’ve started to implement the improvements to your business, we’ll take a step back to look at the changes. We’ll review the things that are working well, and refine the plan if things need changing further. We’ll continue to work with you and help to facilitate the change within your business. We’re available for as long as you feel you need the support to make the change stick. 

Step 6.

DEBRIEF

Mutual feedback and learning is a corner stone of our own approach to delivering great support to our clients. We will take time out during our working collaboration with you to ensure that we are focused on the right things and delivering what we promised. In turn we will give you feedback on our experience of working with you and your business, and all designed to deliver better outcomes.

Take the first step towards getting to grips with your business...

Start your journey with a virtual coffee and learn more about how DiamondNine can help you.

Book a virtual coffee
"Phil has worked with me on a professional level, coaching and steering me in respect of my new Head of Department role and the challenges and opportunities that role has brought. Phil is extremely professional yet so easy to work with and brings a vast amount of experience and expertise to his craft. I have gained so much from our coaching sessions which I will carry with me in my role and into the future. I would highly recommend Phil to anyone looking to engage with someone who is able to add significant value both personally and professionally."
SarahPartner, Solicitors
"Phil is an exceptional business/leadership coach and I can't recommend him highly enough! Working with Phil helped me to look at my own personal development as part of my business growth. He helped me to identify personal mental barriers that were in the way of my goals and then how to focus on challenging these perceptions to ensure I can focus on how to overcome them. Phil is approachable, warm and an excellent listener. This focus allows him to ask insightful questions about the direction of your business and how to navigate the road ahead."
OwenCommunity Based Charity
"Phil quickly established rapport with myself and colleagues and got to the heart of the key elements of our existing culture. He skilfully supported a difficult internal restructure process balancing the needs of the organisation with the impact upon existing senior managers. He also helped us to build a comprehensive picture of our barriers to organisational change and managed to find a way of feeding them back that engaged the wider leadership team in meaningful discussion about next steps."
AlanStrategic Lead
"Working with Phil has allowed me to reevaluate my career and goals, I’m extremely grateful for the impact this has had. Phil’s ability to construct an enjoyable, congruent and engaging approach to each session has meant his skills and expertise have helped me to experience personal and professional growth and face new challenges with confidence."
SteveDigital Consultant, Business Sector
"I asked Phil to work with me on a strategic business review and a complex restructure that I was leading on behalf of my Board. He offered insight, support and challenge to my vision and purpose as a Chief Executive. He also provided expert support and guidance with his expertise in HR and OD to enable the plan. Phil continues to provide support and challenge to help me formulate my ongoing business strategy."
PaulChief Executive, Professional Association
"It’s not always easy having an external consultant on site looking at the work of your team. Phil’s interpersonal style made this a lot easier for me. I found his interest in my work and professional views helped me to develop and grow within my role. His coach/mentoring style helped me to gain clarity in my thoughts and actions, and resulted in me being more impactful in supporting the work of senior leaders."
EmmaPeople & OD Team Manager
My coaching sessions with Phil were invaluable. He is thoughtful, supportive and insightful; helping me to view things in a different way and providing many possible solutions to issues or new ways of viewing "problems". Each session ends with homework which Phil checks in on at the start of next session to ensure you put the learning into practice. His support and guidance have helped me to deal with a number of scenarios with increased confidence.
HelenDirector, Public Sector

Phil is my coaching Yoda!

I worked with Phil by way of a SOLACE initiative supporting new Heads of Service joining organisations during the pandemic. Phil is very friendly, supportive and created a safe environment for me to grow in my role.

Phil also helped me in my successful application to become a director, using his knowledge and skills to guide my approach. I would definitely work with Phil again.

DavidDirector, Public Sector
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What does coaching for business owners look like?

Business Oriented

Being clear about the purpose of your business and having clarity about what underpins your vision is critical. Successful organisations work constantly at maintaining their focus and live their values. 

Colleagues love to work in roles that give them chance to shine, where they feel supported encouraged, and see themselves as part of the business. Developing and maintaining values and behaviours that help everyone to be at their best will bring increased success and improve your bottom line.

Aligning roles and responsibilities, defining processes that work well in a growing business is critically important. Businesses often grow organically, and  we don’t always see the unintended consequences and impact of growth on business efficiency. Understanding the nature of demand within your business and designing against demand delivers better outcomes. 

Bringing your plans to life, implementing change, and delivering great customer service can be a bit of a minefield. 

We help leaders to develop their organisations to deliver better outcomes.

Successful  businesses develop an agility to learn and respond to changes within their environment and to keep ahead of the game. Successful leaders engage with a cycle of personal learning through experimentation that helps them to make informed choices about business change. Coaching others to engage and be curious about improvement is an important component of effective change. 

People Oriented

Aligning operational performance measures with business goals and using the data to learn and improve is an important part of a business leader’s role. Setting clear outcomes and engaging employees in understanding and using workplace information will drive business improvement and help realise the potential in your team.

Communicating a clear sense of direction, and actively supporting colleagues to deliver their best performance is an essential part of your leadership. Developing an authentic environment that encourages colleagues to positively engage in the smooth operation and future development of the business underpins your future success. 

Recruiting, retaining, and developing skilled employees with the right mindset to help drive your business forward is critically important. The operational needs of the business can mean that the right level of attention is not paid to developing and retaining employees to help business growth.

 

Focusing resources on developing people to meet the current and future needs of an organisation results from clarity about direction and the pace of implementation. Identifying key strengths, and gaps in capability will improve business outcomes.

Having  the right pay and benefits package in place that supports the organisation’s purpose and ambition is an important part of your business strategy. Decisions about business structure, job roles, and reward mechanisms will all impact bottom line performance, and affect the way in which employees are attracted, engage, and are retained.